Heavenly Home Cleaning - Review Updated

Please read the UPDATE below.

Heavenly Home Cleaning was our first 'service' type of deal we had purchased from Living Social. It was for 1.5 hours for 2 cleaners or 3 hours for one.

We have been so busy at home, and I've been studying for exams. I thought it would be good to have cleaners to help with cleaning the kitchen and bathroom. Areas that would take me awhile if I did it myself.

I made the appointment through e-mail. E-mails are just the best way for me to get things done.

We made the appointment end of June on a weekday. I took the afternoon off of work so I could be here when the cleaners where here. I received a call (10 minutes before they were suppose to arrive) the moment I pulled in the garage that they would not be coming because of car trouble. The lady on the other line said to call their office to reschedule.
I called the office, no one answered. I left a voicemail. I also e-mailed them, and got a response within 20 min. (through e-mail). Penny, the person that I've been e-mailing with, responded with an apology and that she'd call me and try to reschedule within the hour.
No call.
They were not getting on my good side. I was frustrated, especially that I took off work for them to not show up.

I e-mailed them again the next day. Penny responded and we set up another time and she said that the owner would like to give me another 1.5 hour cleaning for free for the inconvenience. I personally do not care for the free cleaning if you cannot show up on time.

We reschedule for end of July on a Saturday morning. I was not going to take off another half day at work to be disappointed.

The cleaners arrive about 20 minutes early. Terra and Lisa came to clean. Terra cleaned the kitchen, and Lisa cleaned the bathrooms. They were both very friendly and professional. In the end, I thought they did a really good job.


Pros: On time, friendly, professional
Cons: bad 1st start

I rate Heavenly Home Cleaning: 3.5 out of 5

*First impression is important to me, if the issue was resolved a little quicker, I think I would have given a 4 instead of 3.5



UPDATE:

I had scheduled another cleaning today (11/23/11) at 12:30pm. I had e-mailed Tina on 09/26 to schedule this. I thought I can take half day off of work since it's right before Thanksgiving... it'd be nice to leave work early and have a clean house.

As I am typing this, it is 1:30pm, no one has showed up. This is the second time this has happened. I called the office, the answering machine says that there is no one in the office to pick up my call and to leave a message.
Seriously? I'm suppose to have your cleaners come to my house today, and you're not open?

Sorry, Heavenly Home Cleaning... you had your one strike.

I will never use your service again.

Paciugo Gelato - Oak Park

Paciugo Gelato was actually the first deal I have ever purchased, and it was on Groupon.
We never had their gelato before. The first time we ever heard about them was on the Food Network on the show called Unwrapped.

Paciugo at Oak Park is located on the Lower Level of the Mall, Center Court.
Their Hours are M-S 10am - 9pm; Su 12pm - 6pm
Since S and I have been to Italy and tasted gelato at its best... needless to say, we were very anxious to try them out!

We didn't get a chance to use the Groupon until it was almost expiring (June 2011).
We went on a Saturday after lunch. I'm sure it was at its busiest! We went with our two little ones. D was excited to have some! His eyes lit up when he saw it in our hands with those cute little spoons.

The ladies behind the counter were extremely nice! There were so many people that showed up right after us. We were still testing out samples. I tend to feel bad after getting more the three samples. S and I usually just shared samples if we knew the other would like it. But the ladies didn't mind a single bit! They were more than happy to give us more samples if we wanted more.

Even with people cutting in front of us, the ladies behind the counter made sure to get our samples and order when we were ready. I think our total order was like 15 cents over the groupon price (due to tax). The cashier told me to not worry about the extra cents. I would have been more than happy to pay, but she insisted that I didn't!

I really can't recall what both S and I had gotten, but I remembered it being delicious!

To be honest, I cannot say it was as wonderful as the gelato I had in Milan, but it was pretty darn close! This is definitely the place for me when I have a craving for gelato!! It is too bad that it's in an awkward location. I'm not much of a "mall" person. I'm more of a get in and get out type of gal. But I'm sure you'll see me stopping by to get a quick gelato fix when I am at the mall!


Pros: delicious, friendly service, reasonable price
Con: location

I rate Paciugo Gelato: 4 out of 5

Intro of Reviews

So, I've realized that there are so many sites like Groupon, Living Social, Morgan's Deals, etc.

Half of the companies/restaurants/etc. that they list, you probably have never even heard of!

We purchase based on location, price, and company.

Today I have decided to start doing reviews on the services, food (if applicable), etc. on the deals that we get. -- Regardless if we've ever been there.

I'm going to try my best to take pictures at these locations, but most of the reviews that I'm going to start with will probably not have pictures... most likely because we went/used the deals before I started this review idea.

Starting tonight, I'll start posting reviews. I will be straight with you that I will NOT post reviews on places/services/etc. that are our family and friends own or sponsor. Most likely because I wouldn't give a completely straight forward review (and if it doesn't go well, I don't want to hurt anyone's feelings). I hope you would understand that.

Here we go....