The vouchers was for 3 hours of cleaning. I set up my appointment through e-mail.
It was a rough start, the ladies arrived to our house late, appointment was made at 1pm, they did not arrive until 1:20pm. They had the wrong address and drove in our neighborhood for awhile.
Here are a few things that I can see how some people would not like.
1. They did not bring their own vacuum (so they used our's)
2. They ran out of pledge at the last location they were at, and asked if I had any.
3. They did not bring a mop, and used what we had.
4. They ran out of paper towels, and asked me if I had any for them to use.
5. They used my shower/cleaning sprays and only used theirs when they couldn't get the soap scum off of the shower doors.
6. They used our cleaning supplies (ex: scrubbers, etc)
To be honest, I'm not sure how I feel about them using our supplies. At first, I thought I was okay with it... I think until the vacuum started to sound funny. Not sure what she ran over. We spent a good 15 minutes trying to figure out if it was broken. If it was broken, do I ask them to pay for a new dyson? There is a fine line for a company to come in to use my supplies... lots of 'what ifs'.
They didn't really spend more than 30 minutes in one location. Most cleaners would spend about 1 - 1.5 hours in the bathrooms (for one cleaner), and about 45 minutes to an hour in the kitchen. I think the bathroom is probably the cleanest place that they did out of the whole house.
Now as for their cleaning goes. It was okay. I cannot say that they did a fantastic job, but cannot say that they did a horrible job. There were some dead spiders at the baseboard that I was hoping that they would get, but they didn't. They did a quick vacuum around. Like a stand here, and just take one step to get as far as I can without moving more than I need to.
They were anxious to leave. They were only at my house about 2 hours. They left at 3:10pm.
I did say that if they were done early, they could help me fold. They must have forgotten, because they quickly packed up.
After they left, I walked around the kitchen (I walk bare feet in my house), and felt lots of crumbs (probably from my kids' meals). So, poor sweeping and mopping.
I rate Cuddle Bug Home Cleaners: 2 out of 5.